Some products are non-returnable due to hygiene reasons. Hygienic reasons include but are not limited to:
Insertable products, products which do directly come into contact with bodily fluids of any variety, products which do directly come into contact with genitals/mouth, items with damaged/opened packaging.
There is a limited warranty on damaged items within the first thirty days of receipt, so please check shipments as received and contact us immediately if any damage is noted.
KinkStore Exclusive Brand items are limited warranty items. W*W brand, Bon4, and Fetisso items are warranted up to one year on a case-by-case basis.
W*W Leather brand comes with a lifetime warranty against faulty parts and hardware. Please contact us directly if you feel your product has failed due to manufacturers’ defect.
Modified items will not be accepted for return/exchange at any time. Items from orders 120+ days prior will not be exchanged for credit at any time.
You may CANCEL your order within 48 hours of placement, but it may take up to 5 (five) business days for the monies to be returned to you via the method received. Any orders cancelled after 48 hours are subject to a 25% restocking fee.